…….MTN EXPLAINS HOW TO WIN THIS PRIZE.
BY PHESHEYA KUNENE
EZULWINI – The MTN Business has embarked on a journey of Equality, Diversity and Inclusion, an initiative that has stimulated the business to take a careful introspection in servicing all Emaswati fully, including those that are differently-abled.
To ensure that we are serving the differently-abled community, MTN Eswatini has embarked on an inclusivity journey by focusing on deaf without speech customers, the business has:
Created products and services meant to cater for specific communication needs;
Trained selected Frontline Staff in our Service Centres and Contact Centre on sign language so we can better serve and assist our deaf without speech customers.
Set up a virtual/visual Contact Centre manned by agents that are trained on sign language to better serve our customers via a video call.
This flexibility in communication in the business will impact our productivity in terms of our agility in resolving customer queries from our differently-abled persons. This will heighten the confidence of Emaswati in relation to the business on diversion and inclusion matters.
You can be part of this innovation by coming up with a name for this project, which will resonate with the local market. Please note that this initiative started off by catering for the deaf without speech but will eventually cater to all differently-abled persons.
You are free to come up with either an English or Siswati since we have two official languages in the Kingdom of eSwatini.
The ultimate winner, who will come up with a winning name, will walk away with E1500 Momo.
You are encouraged to send more than one suggestion not later than midday, tomorrow 10 December 2021.
Entries, with name suggestions, can be sent to Nomonde Nsibande: nomonde.nsibande@mtn.com
