BY PHUMELELE MKHONTA
MBABANE– The Ministry of Home Affairs is exploring all means to make their service delivery exceptional.
In recent events, the above-mentioned ministry sent out a public service announcement (PSA) though SMSs, revealing that people can now pay through Mobile Money.
“Great news! You can pay your ID, birth certificate, marriage certificate and death certificate through MoMo,” read the announcement.
The PSA further revealed that people should dial *468# to pay, explaining that they should SMS STOP to 2627 to opt out.
Worth noting is that in the past, locals had to pay at the nearest Revenue Offices to get the above-mentioned services. The queues were generally known to be long and tedious.
When contacted for comment, the Ministry of Home Affairs Communications Officer, Mlandvo Dlamini, confirmed the new initiative, however stating that he could not comment any further as he was engaged.
In the meantime, this information comes a month after we published that the ministry was in the process of implementing revamped civil registration system.
This simply means long queues and network disturbances will soon be a thing of the past.
When sought for comment on this regard, the National Civil Registrar, Russell Nxumalo, confirmed that the ministry was implementing a revamped civil registration system that sought to make the registration of vital events ( births, marriages and deaths) not only easier, but user friendly and also shorter.
“Our (2022 – 2026) Strategic Plan and the National Civil Registration and Vital Statistics Bill, 2022 will address the digitisation and modernisation of the department so that it confirms to international standards such as World Health Organisation (WHO) ICD 11 and the Sustainable Development Goals, target 16. 9 on legal identity,” briefly commented Nxumalo.
The Ministry of Home Affairs has been trending for impeccable service delivery. EmaSwati have expressed their opinion on their social media pages and personally to the ministry.
Worth noting is that just about a year ago, the same ministry was being trolled for poor service delivery and long queues which saw people sleeping overnight at service centres just to get service.
EmaSwati came out to congratulate the ministry, saying they are doing what they had promised to do.
“Turns out the rumour is a reality. Eswatini turnaround time in getting passport is same day. Congratulations Ministry of Home Affairs, impeccable,” posted one social media user.
Other nationals on the other hand, praised the ministry for making their officials identifiable, making them more efficient.
