BY SABELO GWEBU
MBABANE– Instacash has introduced the convenient and user-friendly ‘Instacash Agent Locator’ App for mobile phones.
The app has an interface that allows customers to easily locate agents in their area, view agent details and contact them for transactions. The app according to Instacash Managing Director Mandla ‘Cheeks’ Nxumalo is in response to enquiries that have been flooding their call center with customers asking where they can find the nearest agents in their respective areas.
The App has been developed locally by Cording Company and is available on both Android and iOS devices.
“We are excited to launch this new feature that will make it even easier for our customers to access our mobile money services. With the Instacash Agent Locator, customers can quickly find an agent closest to them and chat with them in real time. We believe this feature will improve the overall user experience while also empowering our agents to increase their customer base,” said Nxumalo during the launch at their Swazi Plaza service center on Friday.
The Instacash mobile App will use GPS technology to find the closest agents for customers. The new feature aims to make it easier for customers to find agents when they need to deposit or withdraw money from their mobile wallet. The app will display a list of available agents with their distance from the customer’s location, making it easier to choose the closest and most convenient one.
Also, customers will be able to chat live with the agents to ease the transaction process.
“This feature means that customers can ask questions, clarify information, or provide instructions to agents in real-time, reducing the likelihood of errors and misunderstandings during transactions.” In addition to improving customer experience, the Instacash Agent Locator feature will also help agents who are looking to expand their customer base. By being listed on the App, they will have more visibility, potentially attracting new customers who may not have known about their services before.
