BY PHUMELELE MKHONTA
MBABANE- Bravo!
It seems the era where the Ministry of Home Affairs was trolled with negative feedback on service delivery have come to an end.
The above mentioned ministry has recently been trending for impeccable service delivery. EmaSwati have given their positive feedback about the ministry on their social media pages and personally in their offices.
Worth noting is that just about a year ago, the same ministry was being trolled for poor service delivery and long queues which saw people sleeping overnight at service centres just to get service.
Worth noting is that the compliments come after the Ministry of Home Affairs has created the Strategy of 2022/2027. The strategy states that the production of travel documents and National IDs are to be a same-day service in Mbabane and Manzini and that Birth and Death Certificates made within 60 days are to be handed out in 60 minutes.
EmaSwati came out to congratulate the ministry, saying they are doing what they had promised to do.
“Turn out the rumour is a reality. Eswatini turnaround time in getting passport is same day. Congratulations Ministry of Home Affairs, impeccable,” posted one social media user.
Other nationals on the other hand, praised the ministry for making their officials identifiable, making them more efficient.
“Ministry of Home Affairs ibuzy nge professionalism ne efficient service delivery yebonine ngingufakazi my sister from SA akawuvali umlomo. Siyabonga (verbatim),” said another social media user.
The above comment from a social media user means the Ministry of Home Affairs is equipping itself professionally and efficient service delivery and her sister from South Africa is full of praises.
When sought for comment, the Principal Secretary (PS) in the Ministry of Home Affairs, Nhlanhla Nxumalo, said it was encouraging that their efforts were being recognised by the public.
“We have received so much feedback ever since we started wearing uniforms and having our officers wearing name tags. Customers can now identify them and report them in case of any discrepancy.
“The uniforms has also motivated out staff as evident in turnaround time. Our vision is to give the best service to emaSwati,” said Nxumalo.
Ministry of Home Affairs Communications Officer Mlandvo Dlamini echoed the PS’ words, saying the public was approaching them and giving them helpful feedback.
“We have even created a WhatsApp space for the public on +268 7606 3938 where queries and enquiries can be made. We have established active Facebook and Twitter pages so we could continue engaging with members of the public,” said Dlamini.
The communications officer also said they were not relaxing on the compliments, but were continuing to strive for excellence.
“We will not sit down and fold our hands because of the compliments. There is a lot we have to improve on,” he said.
Dlamini said they also welcomed constructive criticism from the public, so they could improve.
