BY DELISA THWALA
MBABANE – Mhlambanyatsi and Lobamba tinkhundla centres have been praised for good service.
The centres have been praised by community members for being efficient and convenient because they provide almost all the services one would seek at the Ministry of Home Affairs.
The one-stop shops provide all the services provided at Home Affairs offices.
This is courtesy of the mop up exercise by the ministry to make sure every service is decentralised.
During a visit to the Mhlambanyatsi constituency centre, the first resident to be interviewed said the service centre was one of the best ideas to come from the government as they no longer needed to travel long distances to access such services.
The resident further commended the good service they received from the officers who are stationed at the Mhlambanyatsi Service Centre. They mentioned that it was unlike the service they used to receive at the DC offices in Mbabane.
“Everyone is so sweet here, we have received great service so far,” said one Mandla Shembe.
Other interviewed residents said the one-stop service centres dispelled the stereotype that government offices provided poor services.
“The building even before you get inside, you can tell a lot of money and effort went into ensuring that we get excellent service,” Bongiwe Thwala.
Indeed a tour around the Mhlambanyatsi service Centre proved the sentiments of the residents. Even though some services could not be provided at the time when this reporter paid the visit, the fully furnished canter boasted new and working equipment.
This was the same scenario at the Lobamba Inkhundla, which was a hive of activity on Friday. The busiest office was the Master’s Office, where the constituents mentioned that the service was efficient and was not time consuming at all.
The centre’s Secretary, Monica Tsabedze, who was found at the reception, welcomed this publication with the warmest service etiquette; this was even before being informed that the reporter had gone there for a story.
Tsabedze said they too offered all services but the Immigration Department was currently inactive.
“All our departments work but the immigration is currently on hold because the equipment has not arrived yet,” said Tsabedze.
